PAYMENT INFORMATION
At ingressmatco, we prioritise a seamless and professional transaction experience for our customers across the United Kingdom, Europe, and the United States. Our financial operations are governed by the legal frameworks of the United Kingdom to ensure transparency and reliability.
Corporate Identification
www.ingressmatco.com is owned and operated by The Ingress Mat Company Ltd, a professional entity registered in the United Kingdom.
- Registered Office: 27 Victoria Street, Liverpool, L1 6BS, United Kingdom.
- Billing Descriptor: Please note that transactions on your bank or card statement will appear under the name THE INGRESS MAT COMPANY LTD.
Payment Processing & Security
To facilitate your purchase, we utilise professional infrastructure to manage transaction data. Our chosen payment service provider is Stripe, a global leader in financial infrastructure.
- Security Standards: All transactions are processed through encrypted channels. Stripe maintains rigorous security protocols and conducts regular assessments to monitor for irregular activity, providing a robust environment for every transaction.
- Customer Experience: You are not required to hold or log into a Stripe account to complete your purchase. Payments are handled directly via our checkout interface.
- Order Completion: Once a payment is successfully verified, order processing commences. For detailed information regarding dispatch and delivery timelines, please refer to our Shipping Policy.
Accepted Methods of Payment
We accept a wide range of internationally recognised payment methods to suit your preference:
- Credit & Debit Cards: Visa, Mastercard, and American Express.
- Digital Wallets: Apple Pay and Google Pay.
- Electronic Wallets: Various supported digital wallet options available at the point of checkout.
Data Protection & Privacy
In accordance with the UK GDPR, the EU General Data Protection Regulation (GDPR), and relevant United States privacy standards, we are committed to safeguarding your personal information.
- Consent & Cookies: Our website employs a consent-based Cookie framework. Non-essential cookies are only activated once you have expressly provided consent via our “Accept” prompt.
- Privacy Practices: For comprehensive details on how we manage, store, and protect your data during and after the payment process, please visit our Privacy Policy page.
Customer Enquiries
If you have any questions regarding a transaction or a pending payment, our dedicated support team is available to assist you.
- Email: doormat@ingressmatco.com
- Phone: +44 7901 689453
- Response Time: We aim to respond to all written enquiries within 24 to 48 hours.