TERMS & POLICY
Welcome to www.ingressmatco.com. These Terms and Conditions govern your use of our website and the purchase of goods from The Ingress Mat Company Ltd. By accessing our website and placing an order, you agree to be bound by the terms outlined below.
1. General Provisions
The website www.ingressmatco.com is owned and operated by The Ingress Mat Company Ltd, a company registered in the United Kingdom.
- Company Address: 27 Victoria Street, Liverpool, L1 6BS, United Kingdom.
- Email: doormat@ingressmatco.com
- Phone: +44 7901 689453
These terms apply to all consumers located within Europe and the United States. We reserve the right to update these terms at our discretion to maintain compliance with evolving statutory requirements.
2. Products and Orders
We specialise in the retail of floor coverings and home mats. All descriptions of products are provided in good faith. We endeavour to display the colours and textures of our products as accurately as possible. By placing an order, you are offering to purchase a product subject to our acceptance and availability.
3. Pricing and Payment
All prices are displayed in the currency indicated at checkout. We reserve the right to adjust prices without prior notice; however, such changes will not affect orders that have already been confirmed. Payments are processed through secure, encrypted payment channels. We do not store your full financial information on our servers.
4. Shipping and Delivery Policy
We partner with established global couriers, including DHL, FedEx, and UPS Priority, to ensure reliable transit of your goods.
- Order Processing: Orders are typically dispatched within 1 to 3 business days.
- Transit Time: Delivery generally takes between 3 to 10 business days depending on the destination.
- Tracking: Automated notifications will be sent to the email address provided at checkout at key milestones, including dispatch, arrival at sorting facilities, and final delivery status.
- Delayed or Lost Shipments: If your order exceeds the standard delivery timeframe, we will initiate a formal investigation with the carrier. Depending on the findings, we will provide a full refund or a replacement shipment.
5. Transfer of Risk and Ownership
In accordance with the European Consumer Rights regulations, the risk of loss or damage to the goods remains with The Ingress Mat Company Ltd until the items have been physically delivered to you or a person designated by you. Ownership of the goods passes to the consumer only upon physical receipt of the delivery.
6. Right of Withdrawal (14-Day Cooling-Off Period)
As a consumer in Europe, you have the statutory right to withdraw from your purchase within 14 days of receiving your goods without providing a reason. To exercise this right, you must inform us of your decision via email at doormat@ingressmatco.com.
For customers located in the United States, we offer a [30-day] return policy for unused items in their original condition.
For returns falling under the 14-day cooling-off period that are not due to product defects, the consumer is responsible for the return shipping costs.
7. Damaged or Defective Goods
If you receive an item that is damaged or defective, please contact our customer service team immediately.
- Evidence: You are required to provide photographic evidence of the defect via email.
- Resolution: Upon verification, we will process a full refund or dispatch a replacement at no additional cost to you.
- Return Waiver: In cases of confirmed damage or defect, you are not required to return the physical item to our warehouse; the photographic evidence shall suffice for the resolution of the claim.
8. Limitation of Liability
The Ingress Mat Company Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products. Our total liability to you for any claim arising from a purchase shall not exceed the total price paid for the goods in question.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom, while respecting mandatory consumer protection laws in your country of residence.
10. Contact Information
For any enquiries regarding these terms, please contact us:
- The Ingress Mat Company Ltd
- Address: 27 Victoria Street, Liverpool, L1 6BS, United Kingdom
- Email: doormat@ingressmatco.com
- Phone: +44 7901 689453