PRIVACY NOTICE

This Privacy Policy describes how The Ingress Mat Company Ltd (the “Company”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from www.ingressmatco.com (the “Website”).

1. Data Controller

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the EU GDPR, the data controller is: The Ingress Mat Company Ltd 27 Victoria Street, Liverpool, L1 6BS, United Kingdom. Email: doormat@ingressmatco.com

2. Information We Collect

When you interact with our Website, we collect certain information necessary to process your orders and provide a functional shopping experience. This includes:

Order Information: Name, billing address, shipping address, email address, and phone number.
Device Information: IP address, browser type, and interaction data collected through cookies to assist with Website functionality.

3. Payment Processing

To fulfil our contractual obligations, all financial transactions are handled via our third-party payment processor.

Stripe: We use Stripe to process all payments. Your credit card data is transmitted directly to Stripe. We do not store or have access to your full payment card details on our servers. Stripe’s use of your personal information is governed by their own Privacy Policy.

4. How We Use Your Information

We use the information collected to:

Fulfil orders placed through the Website (including arranging for shipping and providing invoices/order confirmations).
Communicate with you regarding your enquiries or orders.
Screen orders for potential risk or fraud.
Comply with legal and tax obligations.

5. Legal Basis for Processing

We process your data under the following legal grounds:

Contractual Necessity: To perform the contract for the sale of goods.
Legal Obligation: To comply with UK and European tax and accounting laws.
Legitimate Interests: To maintain the operational integrity of our business and provide customer support.

6. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected:

Order Records: We maintain order information for a period of six (6) years following the end of the financial year in which the transaction occurred, in accordance with UK and European statutory requirements for tax and audit purposes.
Customer Correspondence: General enquiries are retained for two (2) years to ensure continuity of service.
Device Information: Log data is typically retained for a shorter period unless required for operational integrity.

7. International Data Transfers

As we sell to customers in Europe and the United States, your information may be transferred to, and processed in, jurisdictions outside of your home country. We ensure that such transfers are protected by appropriate safeguards, such as Standard Contractual Clauses (SCCs), to ensure a level of protection consistent with UK and EU standards.

8. Your Rights

Depending on your location (UK, EU, or US), you may have the following rights:

Access: The right to request copies of your personal data.
Rectification: The right to request that we correct inaccurate information.
Erasure: The right to request that we delete your data, subject to legal retention requirements.
Restriction: The right to object to or restrict certain processing activities.

To exercise these rights, please contact us at doormat@ingressmatco.com.

9. Security

We implement commercially reasonable organisational and physical measures intended to protect your personal information. Please note that no method of transmission over the internet or electronic storage is completely infallible; however, we strictly adhere to industry-standard protocols to mitigate risks.

10. Third-Party Disclosure

We share your information with service providers who assist us in our operations (e.g., shipping carriers and Stripe). We do not sell your personal information to third parties.

11. Contact Information

For more information about our privacy practices, or if you have questions, please contact us at: The Ingress Mat Company Ltd 27 Victoria Street Liverpool, L1 6BS United Kingdom Email: doormat@ingressmatco.com Phone: +44 7901 689453